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Cashback & Rewards ≫ Terms & Conditions ≫ Voucherbox.co.uk


Terms & Conditions for Cashback/Reward Offer Participation

By participating in a "Cashback" or "Reward" promotion, you agree to the following terms:


1. Use of the Link Provided
In order for a Cashback/Reward claim to be awarded or paid out you must visit the corresponding shop using the link provided by us. Do not browse or visit other deal or voucher sites between activating your claim and completing your purchase. Doing so may disrupt the tracking process of your transaction and invalidate your claim.

Why is this necessary? The process of clicking the unique tracking link for your Cashback/Reward claim is the only method for the shop to verify that your transaction originated from Voucherbox.co.uk. Once confirmed through this tracking, the shop will then pay us a small commission, which allows us to offer the Cashback/Reward program. If we determine that you did not make your purchase using the specified link, or visited any other websites before completing your transaction, then unfortunately your claim will have to be declined.

2. Minimum order value
To be eligible for a Cashback, your purchase must meet the appropriate minimum order value displayed. This can always be found under the redemption conditions before you first activate a Cashback/Reward offer.

If your purchase does not meet or exceed the specified minimum order value then unfortunately your claim will have to be declined.If, after the return of any items in your original purchase, the final order value does not meet or exceed the specified minimum order amount, a Cashback or Reward claim is deemed invalid and will be declined. 

The total amount spent is calculated after all other discounts, sales, and/or voucher codes have been applied and does not include delivery or other shipping charges.

3. Payment via PayPal or Gift Card Reward

Cashback Offers:

The amount shown on your activated Cashback offer will be paid directly into the PayPal account specified when uploading your order details.

Payment will be made to your indicated PayPal address once a shop confirms that your order was placed via Voucherbox.co.uk. This generally takes 5-7 working days (*) after your order details have been uploaded. 

Voucherbox.co.uk assumes no responsibility of any lost or stolen Cashback or for any Cashback paid to an incorrect PayPal account through no fault of Voucherbox.co.uk (e.g. a spelling error or other mistake). Voucherbox.co.uk is unable to correct or alter any PayPal addresses that have already been submitted as part of the Cashback claim process.

Voucherbox.co.uk is not liable for any denied, blocked or otherwise returned payments from your PayPal account. In the above cases, you must contact PayPal support for assistance in receiving the attempted Cashback payment. At the complete discretion of Voucherbox.co.uk, a second attempt to complete the transfer may be made in select exceptional cases. If payment to your PayPal account is not possible after two (2) attempts, then your Cashback payment will be forfeited and claim deemed invalid.

The promoted Cashback is not a guaranteed value to be paid to your PayPal account, due to fees and costs incurred by PayPal. Whilst Voucherbox.co.uk takes great efforts to assume these costs by transferring a higher amount than the promoted Cashback, PayPal reserve the right to update their Terms and Conditions, along with associated costs without warning, which may have an effect on the amount which you receive in your PayPal account. Voucherbox.co.uk does not take any responsibility for any difference to the received funds due to these adjustments.

Should you not have a PayPal account with GBP (£) as the standard currency, it is possible that higher fees are incurred and a lower value is received. All transfers from Voucherbox.co.uk are based on fees and costs associated with GBP accounts and any differences due to foreign currency transfer fees are not the responsibility of Voucherbox.co.uk.

Reward Offers:

The amount shown on the relevant Reward offer will be awarded in the form of a digital gift card to the email address you activated the Reward offer with.

Your claim will be accepted or declined once the shop confirms that your order was placed via Voucherbox.co.uk. This generally takes  5-7 working days (*) after your order details have been uploaded.  

Voucherbox.co.uk is not liable for any denied, blocked or otherwise returned Reward payments from your indicated email address. At the complete discretion of Voucherbox.co.uk, a second attempt to complete the Reward transfer may be made in select exceptional cases. If sending of the awarded gift card to your email address is not possible after two (2) attempts, then your gift card Reward will be forfeited and claim deemed invalid.

All gift card Rewards from Voucherbox.co.uk are awarded in GBP (£) and redeemable only at the UK version of each online store. 

* As a default policy, all Reward claims are approved or declined within 5-7 working days after uploading order details. Unfortunately, some promotions require a longer period due to various reasons. If the shop does not confirm that an order was placed via Voucherbox.co.uk within this time, we will attempt to verify your purchase manually.  In this case, you will receive an email instructing you to confirm your order details. Order details must be confirmed within the next 10 days. After this period the confirmation link is no longer valid. The verification from the shop can take up to 60-120 days, depending on the responsiveness of the shop. In case a shop requires more than 60 days to verify your order, it will be clearly indicated within the specific Terms and Conditions listed below a cashback offer.

4. Other Methods of Payment
Unfortunately, other methods of payment, besides PayPal (Cashback) and electronic gift card (Reward) are currently not available and therefore cannot be validated.

5. Restrictions on the promotion

There is a limit of 200 Cashback or Reward payments for each online offer. This means that once 200 people have already redeemed their Cashback or Reward, no further payments will be made for that promotion. The promotion ends on the date specified or once all available Cashback/Rewards have been claimed. At that point, the offer will be removed from the site and no more activations will be possible.


  • Only 1 (one) Cashback or Reward claim may be approved/paid out per user(*), per PayPal account and per shop within a 30 calendar day period. All valid Cashback or Reward claims made by a user that exceed this value within the indicated time period will be marked invalid and cannot be redeemed.
  • Each order order number may only be submitted once. Any misuse or duplication of an order number for more than one Cashback/Reward claim will be cause for those claim to be declined.
  • Cashback/Reward offers are not valid in conjunction with any other Cashback promotion or in combination with any voucher code not found on Voucherbox.co.uk.
  • Qualifying purchases must be completed and order details must be uploaded within 10 calendar days after activating an offer.
  • A personal link for uploading order details is sent to a provided email address and is only valid for 10 days. Once this time period passes, the link is no longer valid and a Cashback claim will expire and can no longer be redeemed.
  • All purchases must also occur before the expiry date of the promotion. The end of the promotion is shown with each relevant Cashback offer. 
  • Each user is limited to a maximum of £100 total Cashback or Reward value each 30 day period. All valid Cashback or Reward claims made by a user that exceed this value within the indicated time period will be marked invalid and cannot be redeemed.
  • Cashbacks are valid for purchases in participating online shops exclusively. Orders placed via app cannot be processed.

A "user" is defined as both a unique device and a unique email address used to access Voucherbox.co.uk to activate and redeem a Cashback or Reward offer.

6. Returns
A Cashback or Reward claim is deemed invalid (and will be declined) if a purchase was cancelled or if, after the return of any items in your original purchase, the final order value does not meet or exceed the specified minimum order amount. Voucherbox.co.uk reserves the right to request the return of any payments already made, if goods purchased have been cancelled or returned.

7. Excluded Categories of Products

It is possible that some categories of products or brands may not count towards the minimum order value. Of course, you can still order items from these categories or brands, but they will not be factored in when calculating your total order value. Only valid categories of products will count towards the minimum order value. Any excluded categories will be clearly indicated in the unique Terms and Conditions listed below each Cashback or Reward offer.

The purchase of gift cards or eGift vouchers are excluded from the calculation of total order value. Whilst you may redeem gift vouchers, the value of these will not be included as part of the minimum order value specified. Additionally, any delivery charges or shipping fees are NOT included in the calculation of the total order value. 

8. Participation

  • Participation in a Voucherbox.co.uk Cashback or Reward offer is only available to users of at least 18 years of age and residents of the United Kingdom.
  • Any decision on the fulfilment of all conditions required for a valid Cashback or Reward claim is made at the sole discretion of Voucherbox.co.uk.
  • It is possible, dependent on applicable tax laws, that you are liable for taxation on any Cashback or Reward issued to you. You are solely responsible for all tax liabilities arising from receipt of any Cashback or Reward.
  • All information collated from participants is subject to the Privacy Policy operated by Voucherbox.co.uk.
  • By activating a Cashback or Reward offer, you consent that your submitted e-mail address may be used for future periodic newsletter communications from Voucherbox.co.uk. If you would like to opt out of these communications, please email info@voucherbox.co.uk with your request or unsubscribe directly through any past e-mail communication sent by Voucherbox.co.uk.
  • Any submitted e-mail addresses and/or data from order confirmations will not be provided to any third parties. This information will only be used internally by Voucherbox.co.uk for processing your claim, as well as for communication and payments via PayPal.
  • All Terms and Conditions of participation are subject to German law.

9. Liability

  • Participation in the Voucherbox.co.uk Cashbacks program does not give rise to any contractual relationship between the user and the partner companies.
  • Voucherbox.co.uk is not acting as a representative for the partner companies.
  • Contracts arising as part of any purchases from partner companies are concluded between the user and the partner company exclusively.
  • Voucherbox.co.uk consequently also assumes no responsibility for the accuracy and completeness of information provided by its partner companies.
  • The relevant partner company is solely responsible for the availability, the correct dispatch and the freedom from defects of the partner company’s products, as well as for the billing of these.
  • Voucherbox.co.uk assumes no responsibility or liability for the content of websites accessed directly or indirectly (links) from www.voucherbox.co.uk.
  • As Voucherbox.co.uk has no influence on the content and appearance of external websites, Voucherbox.co.uk expressly distances itself from the content of these sites and takes no ownership of their content. The providers of the relevant websites are solely responsible for the content.

Final provisions
We reserve the right to suspend or amend the Cashback/Reward promotion, either in full or in part at any time. This will occur if, in our judgement, its correct operation is compromised by fraud, technical problems, human error or other factors.

We further reserve the right to exclude any person from participating who manipulates the process or violates the terms and conditions. The user has an obligation not to conduct misuse or fraud on their account or to damage Voucherbox.co.uk in any way by this use.

If you have any further questions about Cashback promotions posted on Voucherbox.co.uk, please email: cashback@voucherbox.co.uk.